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Vision, Mission & Values

The vision, mission and values of the NC NPLC guide the Board’s actions.

Vision:   North Channel Nurse Practitioner Led Clinic is a primary care service in which interdisciplinary health care providers collaboratively deliver programs and services that respond to the needs of the communities served.

Mission:   North Channel Nurse Practitioner-Led Clinic is a not-for-profit corporation that provides primary care, including; prevention, screening, education, diagnosis and treatment for chronic and episodic illnesses to patients in Central Algoma who do not have primary health care providers.  Led by nurse practitioners, the interdisciplinary team assists clients to achieve and maintain their optimal health.

Values:  The values of the clinic guide all the actions and decisions of the staff and board.

1. Excellence in Patient Care

The NC NPLC is dedicated to the common cause of achieving and ensuring excellence in patient care.  The NC NPLC is committed to accessing technology and other initiatives to strengthen competencies and contributions of all practitioners in order to provide excellent care to patients. 

2. Collaboration/Integration

The NC NPLC uses collaboration and integration, to work together in order to enhance the level of primary health care available to the community.

3. Mutual Respect

The NC NPLC respects the roles, competencies, diversity, worth and contributions of all practitioners and staff who form the NC NPLC.  All staff and board members will engage in honest, courteous and non-judgmental communication and acknowledge the needs of others to be involved in decisions that could affect their interests and roles in the organization.

4. Accountability

The NC NPLC acts responsibly in accordance with professional and clinical service standards, use resources wisely and efficiently, shares information appropriately and measures and reports on performance to key stakeholders.

5. Innovation

The NC NPLC is committed to acting upon and contributing to the latest advances in best practices.  The policies, procedures are aimed at fostering mutual understanding and a working environment that encourages individual initiative, creativity and problem solving, that enables professional development through continuous learning and recognizes and rewards high performance and team excellence.

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Quality Improvement Plans   

           Excellent Care for All

Health Quality Ontario

Health Quality Ontario (HQO) is the agency in Ontario mandated to advise government and health care providers on the evidence to support high-quality care, to support improvements in quality, and to monitor and report to the public on the quality of health care provided in Ontario. The agency received this mandate through the Excellent Care for All Act, 2010 (ECFAA). The goal of ECFAA, as well as Ontario’s Action Plan for Health Care, is to transform the healthcare system by creating greater public accountability, increasing the focus on quality, bringing patient satisfaction to the forefront and basing patient care decisions on the best scientific evidence available.

HQO’s critical roles in the implementation of this quality agenda, as outlined by the legislation, are :

• to monitor and report to the people of Ontario on,
  • access to publicly funded health services,
  • health human resources in publicly funded health services,
  • consumer and population health status, and
  • health system outcomes;
• to support continuous quality improvement;
• to promote health care that is supported by the best available scientific evidence by,
  • making recommendations to health care organizations and other entities on standards of care in the health system, based on or respecting clinical practice guidelines and protocols, and
  • making recommendations, based on evidence, concerning the Government of Ontario’s provision of funding for health care services and medical devices.

HQO is an important leader in the health care system, strategically formed by the amalgamation of several health care improvement organizations and programs. HQO will evaluate evidence, spread knowledge, and report on the system's progress, building the foundation to help Ontario's health care system become the sustainable resource it needs to be for future generations to come.

PATIENT SATISFACTION SURVEY:  Approximatley 240 surveys are received annually from patients of the clinic.